Terms of Service

1. Scope

These terms apply to all services provided by Manas Tailor Amsterdam to all customers, including tailoring, repairs and dry-cleaning services.

The Cleaning Regulations apply when cleaning is requested and are additional to these terms.

2. Agreement

An agreement is formed when:

By handing in items, the customer agrees to these terms.

• items are handed in, or
• an order is confirmed verbally or in writing.

3. Service performance

All work is performed with care on a best-efforts basis.

Results depend on, among other things:

Existing wear, discolouration or damage may become (more) visible after treatment.

• the item's condition at intake
• materials and construction
• care label information
• any prior treatments

4. Fit and tailoring work

For alteration work (such as shortening, taking in, or tailoring), we aim for the agreed result.

Minor differences in fit or length are inherent to custom tailoring and craftsmanship.

If desired, an additional fitting can be arranged to assess the result.

5. Labels and instructions

Treatment is based on the item's condition at intake and available care label information.

If labels or instructions are missing or incorrect, we may process the item only after consultation and at the customer's risk.

6. Dry cleaning via external partner

Dry-cleaning services are performed by a specialised external partner.

Even with careful handling, cleaning-related risks may occur, such as:

This also depends on materials, age, and prior treatments.

Where changes in fit or size only become noticeable after some time, it is not always possible to determine whether they were directly caused by cleaning, because items can respond differently after wear or use, for example due to the fabric relaxing or tightening.

• colour change
• shrinkage
• changes in texture

7. Pickup and identification

At intake, we may record your name and (preferably) phone number to notify you when items are ready and to identify the correct order at pickup.

We ask customers to collect ready items within a reasonable period after notification, preferably within a few weeks. If items are not collected for an extended period, our responsibility for storage and the condition of the item may be limited.

8. Complaints

To assess complaints carefully, we ask that they are submitted in writing (by email or WhatsApp), preferably with photos and the receipt.

Complaints should be reported as soon as possible after pickup. After time has passed or after the item has been worn, it may be more difficult to determine the cause of damage.

For a complaint, we may request:

• the receipt
• photos
• proof of purchase (if relevant)

9. Liability and compensation

We perform our services with care. If damage nevertheless occurs, our liability, to the extent permitted by law, is limited to the determined current value (day value) of the item or the amount paid for the relevant service.

New-for-old compensation is excluded.

We are not liable for damage resulting from:

• normal wear or ageing,
• properties of the material,
• colour bleeding or shrinkage,
• pre-existing damage,
• items left in pockets.

10. Payment

Payment is required in advance when items are handed in, unless explicitly agreed otherwise.

Payment can be made by cash or card. Work will normally start after payment has been received.

Submitting a complaint does not entitle the customer to suspend or withhold payment.

11. Force Majeure

In exceptional circumstances, we may be unable to perform our services temporarily or may need more time to do so. In such cases, we are not liable where this situation is the result of force majeure. Force majeure means any circumstance beyond our reasonable control.

• fire, water damage, or other emergencies
• illness or unavailability of staff
• failures in utilities, internet, or equipment
• delays or failures caused by suppliers or external partners
• government measures, strikes, or pandemics
• other unforeseen circumstances beyond our control

12. Fraud and misuse

In cases of suspected fraud, misuse, or improper use of our services, we reserve the right to refuse or terminate service.

Where necessary, Manas Tailor Amsterdam may take appropriate measures, including reporting the matter to the relevant authorities.

13. Governing law and jurisdiction

These Terms of Service and all agreements with Manas Tailor Amsterdam are governed by Dutch law.

Any disputes that cannot be resolved amicably will be submitted to the competent court in the Netherlands.